“Stop Asking Who Made the Mistake and Start Asking What System Allowed It to Happen Again”: Why Your Unicorn Team Member Is Actually Your Practice’s Biggest Vulnerability
In this incredibly practical conversation, Rebecca reveals why the moment you have a "unicorn team member"—that one person who knows everything, knows where all the passwords are, knows how to schedule correctly, knows how to present cases, is the one everyone goes to for insurance problems—you've actually created a practice that ISN'T a system but a dependency that puts catastrophic stress on your strongest people.