“Every Conversation Has Consequences”: How Lisa Copeland’s 40 Years of Speaking and Dental Communication Expertise Reveals Why Clarity Creates Movement and Memorable Moments Transform Practices
What happens when a dental hygienist working for an implantologist in Washington, DC gets asked to travel internationally teaching other dental teams how to support cutting-edge implant techniques, says yes, launches a 40-year speaking career while maintaining clinical work, moves to Singapore where she can’t practice dentistry, returns to the US and gets hired by Philips to be an educator delivering continuing education courses to dental professionals worldwide, spends 20 years in corporate education while building her own speaking business, and realizes that the common thread tying together her entire career—hygiene, device education, corporate training, and speaking coaching—is communication and influence? Lisa Copeland does exactly that, and through 40 years of speaking experience and thousands of interactions with patients, teams, and audiences, she discovers that every conversation truly does have consequences. If you’ve ever wondered why some practices have patients who enthusiastically accept treatment while others struggle to get case acceptance above 50%, why some dentists seem to effortlessly build referral relationships while others do excellent clinical work but stay small, or why certain speakers command rooms while others have credentials but no influence, this episode will completely transform how you think about communication, clarity, presence, and the power of making every conversation count.
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Key Moments
- 01:47 – Lisa’s path: Dental hygienist → international speaker on implants → corporate educator at Philips (20 years) → speaking coach and founder of Communicate with Influence
- 04:54 – The iceberg principle: What patients SAY vs. what they MEAN—”I need to think about it” = “I’m afraid”; “Too expensive” = “I’m confused”; “Too busy” = “I don’t trust you yet”
- 06:09 – The case acceptance framework: Every team member must say the same thing; hygienist primes doctor with specific areas; seamless handoffs using names and introductions create continuity
- 02:15 – Being present matters more than words: Tone, timing, body language, and follow-through are constantly being read by patients—incongruence kills case acceptance
- 04:15 – The overlooked opportunity: Most practices speak in dental jargon without explaining it, rush through explanations, and forget patients need CLARITY to move forward
- 07:33 – Structure for memorable presentations: Start with end goal (what do you want them to DO?), use stories to create connection, keep slides minimal (30 per hour, 30+ font), re-engage frequently
- 09:59 – First two minutes are critical: If you don’t captivate in the first two, you spend the next twenty trying to get them back—and your ending is absolute most important
- 10:52 – Golden nugget: Take time to establish relationships because they are the bones of moving forward with patients, teams, and audiences—relationships create the trust that makes influence possible
Episode Summary
Lisa Copeland started her career as a dental hygienist and spent 35 years in clinical practice. While working for an implantologist in Washington, DC who was one of the pioneers bringing implant techniques to the US, he asked her to travel internationally with him teaching other dental teams about their roles in the implant process. She said yes, and that moment launched a 40-year speaking career that would run parallel to her clinical work. She worked for a dental implant company, then when she and her husband moved to Singapore, she couldn’t practice dentistry. When she returned to the US, Philips hired her as an educator to deliver continuing education courses to dental professionals (dentists, dental assistants, hygienists) worldwide. She spent 20 years in that corporate role while simultaneously building her own speaking business called Communicate with Influence. The through-line of her entire career—hygiene, speaking, corporate education, and now coaching—is communication and influence. She eventually transitioned to full-time speaking coaching, helping others structure presentations and deliver messages that stick.
From 40 years of clinical and speaking experience, Lisa has learned something critical: every conversation has consequences. When a patient comes to the chair and says certain things, what they literally say is almost never what they actually mean. Patients are afraid of dentists. When a patient says “I need to think about it,” they’re usually saying “I’m afraid.” When they say “that’s too expensive,” they’re often saying “I’m confused or I don’t have enough information to make a decision or move forward.” When they say “I’m too busy,” they’re saying “I don’t trust you yet.” This is the tip of the iceberg—what’s visible on the surface. What lies beneath is what really matters. Missing these hidden meanings leaves money on the table and patients walking away without treatment they need. The same principle applies to team communication and speaking. The foundation of case acceptance is ensuring that every single team member is saying the exact same thing to patients. If a patient asks the hygienist a question and gets one answer, then asks the assistant and gets a different answer, and then asks the doctor and gets yet another answer, confusion sets in. And confused minds always say no. Patients will not move forward when they’re confused.
The second critical element is intentional handoffs. Instead of a patient finishing with the hygienist, going to the reception area, and then being taken to the doctor by whoever happens to grab them next, there should be deliberate transitions. The hygienist says to the receptionist (by name) “Carol, this is Mrs. Smith. She’s going to be waiting here for her appointment with the doctor. Mrs. Smith, Ange will be out to get you in just a few minutes.” Then when Ange comes out, she introduces herself: “Hi, I’m Ange. I’m going to be working with the doctor today. We’re looking forward to seeing you. Come on back and we’ll get you started.” Now Mrs. Smith has heard names and faces introduced intentionally—it creates continuity and confidence. This happens all day, every day, and it makes an enormous difference in how patients perceive the practice. The hygienist also plays a crucial role in priming the doctor. If the hygienist sees suspicious areas, she mentions them to the patient but doesn’t diagnose: “There are a few things I want the doctor to look at.” Then she tells the doctor exactly what she saw so he can reiterate the same information when he comes in. Where this often falls apart is with periodontal disease. The hygienist talks to the patient about periodontal disease and the need for scaling and root planing. The patient understands the situation. Then the doctor comes in and says “Yep, looks great” or doesn’t emphasize the same points, and suddenly everything the hygienist said feels dismissed. The patient hears conflicting messages and doesn’t move forward.
Resources Mentioned in this Episode:
- Communicate with Influence: Lisa Copeland’s speaking and coaching business helping dental professionals and speakers structure presentations and deliver memorable messages
- Speakers Consulting Network: Professional organization for speakers (Brett is a member; dental professionals featured throughout)
- Lisa Copeland’s LinkedIn Profile: Find Lisa Copeland on LinkedIn
- Marketing 32: Performance-based dental marketing with accountability to growth metrics
- Last Week’s Marketing32 Episode: Last weeks Marketing32 Episode with Josh Rich
Quotable Moments:
“What patients say and what they really mean are two different things. It’s like looking at the tip of the iceberg—what we need to learn is what lies beneath.” – Lisa Copeland
“If a patient says ‘I need to think about it,’ they’re probably saying ‘I’m afraid.’ If they say it’s too expensive, maybe they’re confused or don’t have enough information. If they say ‘I’m too busy,’ they don’t trust you yet.” – Lisa Copeland
“As soon as we become confused, we don’t take action. So every single person needs to be saying the same thing.” – Lisa Copeland
“Your tone, your timing, your listening, your body language, and your follow-through—the patient is reading all of that. If your words say what they need to hear but you’re thinking about the next patient, they’re going to pick up on that.” – Lisa Copeland
“Most practices speak in dental language and the patient doesn’t understand our language. We need to take a step back, slow down, pause, because the pause is the white space that gives people time to think.” – Lisa Copeland
“An uncertain mind always says no. Clarity really creates movement.” – Lisa Copeland
“People don’t hire speakers for their expertise. They hire speakers who are going to be memorable and can connect with their audiences.” – Lisa Copeland
“If you don’t captivate your audience in the first two minutes, you’re going to spend the next twenty minutes trying to re-engage them. Your ending is the absolute most important.” – Lisa Copeland
“Don’t ever finish without an ending. Fine isn’t memorable.” – Lisa Copeland
“Take time to establish relationships because they are the bones—the support of how you’re going to move forward with patients, team, and business. Every conversation is an opportunity.” – Lisa Copeland
Key Action Items:
- Listen for what patients really mean: Next time a patient says “I need to think about it,” “that’s too expensive,” or “I’m too busy,” ask clarifying questions to uncover the real concern (fear, confusion, lack of trust)
- Audit your team messaging: Randomly ask your hygienist, assistant, receptionist, and doctor the same patient question—are they all saying the same thing? If not, that’s a leak in case acceptance
- Implement intentional handoffs: Train your team to use patient names, introduce the next person by name, and create smooth transitions between team members (not just handing off patients)
- Have the hygienist prep the doctor: Before the doctor sees a patient, the hygienist should brief him on specific areas to focus on so the doctor can reiterate the same message
- Translate dental jargon: Audit your team’s language for dental terms patients don’t understand (crown, scaling, root planing, etc.) and train everyone to explain in plain language
Episode Sponsor:
This episode is brought to you by Marketing 32—the only dental marketing team with a performance guarantee where if you’re not growing, you don’t pay. Marketing 32 is truly invested in adding value to your practice and working with doctors they know they can over-deliver for. Marketing 32 helps you build the patient acquisition piece of that vision through strategic online presence, content creation, and growth campaigns. If you need help with marketing and growth, reach out at marketing32.com for a quick 15-minute discovery call to see if it’s a good fit.
Episode Transcript:
Brett Allen (00:23)
Hi, Brett Allen here, host of the Marketing32 show, where I connect with leading dentists, dental influencers, and industry experts to uncover the latest and greatest to help your practice grow and thrive. This episode, as always, is brought to you by our team here at Marketing32. We’re the only dental marketing team with a performance guarantee that if you’re not growing, you don’t pay us. So we truly invest in who we work with and we also ensure it’s the right fit so that it’s a win-win for everybody. So if you need help with growth in your practice,
Getting more new patients, reactivating old patients, all of that. Reach out to us at marketing32.com, set up a quick discovery call. We’ll see if it’s a great fit for both of us. Quick shout out to Josh Rich from Clary, an awesome platform that helps you manage memberships in your practice. We had a great conversation about leveraging memberships, switching to fee for service and how memberships can help with that. All of that. Super fascinating. Check out that episode.
Lisa Copeland (01:09)
Me.
Mm-hmm.
Brett Allen (01:17)
Excited have a new friend of mine on the show today, Lisa Copeland, CSP. She is a speaker, coach, entrepreneur, two-time Iron Man finisher, and firm believer that every conversation has consequences. She helps dental professionals stop playing small, increase team productivity, step onto bigger stages, and deliver messages that people remember long after the meeting ends. If team or audience influence is the destination,
Communication is the vehicle. I love that. Excited to have you on the show, Lisa. Thanks for coming on.
Lisa Copeland (01:47)
Thank you for inviting me. Great to be here.
Brett Allen (01:49)
Yeah, this this’ll be good. so tell us, tell us your backstory, walk us through how you got into dentistry and ultimately how you got into helping speakers and helping dentists deliver their mess message.
Lisa Copeland (01:54)
Ha ha.
So I started as a hygienist, hygiene, dental hygienist of 35 years. And the second job that I had in Washington, DC, working for an implantologist, he was speaking internationally all over the world on dental implants because he was one of the pioneers that brought the technique into the US. And he came to the office one day and said, You know, I’m teaching the dentists how to do these. And but
Nobody else in the on the team understands what to do or what their role is. He said, Would any of my team be interested in coming with me and teaching your aspect of dental implants? And I was like, let me think about it. Yes. And so I started working for a dental implant company with him. And that’s was my started my presentation career, my speaking career.
so I did that for years, and I lived my husband and I met each other and we moved to Singapore. I couldn’t practice when I was in Singapore. When I came back to the US, I started working for Phillips and they asked me to be an educator for them because I had the dental hygiene experience and the speaking experience. So I worked for corporate for 20 years as well. So it’s kind of a trifecta of
Brett Allen (03:00)
wow.
Lisa Copeland (03:17)
how I ended up being having my own business and being a speaker coach. It was all of the things that I ended up doing in my career that came together.
Brett Allen (03:24)
Nice, nice. Yeah. So going from hygiene to device sales, I bet that was interesting. And probably some things you’ve learned about okay. So y yeah, on the education side. Right?
Lisa Copeland (03:32)
Well, it wasn’t really sales.
Yeah,
so I was I was presenting to dental professionals. I was giving continuum education courses to dental professionals. So dentists, dental assistants, dental hygienists, and and it was sponsored by Phillips. And so they have this amazing professional education program.
Brett Allen (03:49)
Got it.
I see.
That’s great. That’s great. So d walk us through some of those things that you’ve learned in in your career that have really helped you connect with people and help you influence people. Cause I know speaking is all about influencing and helping people either make a decision or you know, learn something or something that’s important. So what are some things that you’ve learned over the years that have that have been helpful in that that aspect?
Lisa Copeland (04:18)
Yeah.
So I think I think one of the most important things that I learned early in my my career was when, especially if you’re talking to patients, like if you’re in a clinical environment and you’re talking to patients, taking a step back and having a conversation with them and really actively listening to their answers. Because so many people are fearful of coming to the dentist and what they say and what they really mean are.
are kind of two different things. And you and I touched on this conversation earlier. It’s like looking at the tip of the iceberg, right? And and what we need to learn is what lies beneath. And so if the patient says, I need to think about it, they’re probably saying, I’m afraid. Or if they say that’s too expensive, maybe they’re confused or they don’t have enough information to get to a decision or to move forward.
Brett Allen (04:54)
Right.
Lisa Copeland (05:11)
I’m too busy. That’s another one you hear a lot because they don’t trust you yet. And so having very realistic and heart-to-heart conversations with not only your patients, but your team members. So you’re all on the same page and you’re all saying the same thing really influences your case acceptance and how patients refer to your practice. Do they refer to your practice? Right. It all comes down to that foundation of communication.
Brett Allen (05:35)
Yeah, I think having an awareness to what’s really behind like the motive behind what they’re saying and helping uncover that hidden motive and speak to that is so important. What what’s been influential or or helpful when you work with dentists or even speaking clients? What’s been a tool or a piece of advice that’s been helpful to I guess let’s stick on case acceptance. What’s been something that has has helped dentists that you work with?
Lisa Copeland (05:43)
Yes.
Brett Allen (06:03)
have those aha’s and figure out ways to improve case acceptance and getting their team involved, all of that.
Lisa Copeland (06:09)
Yeah, so first things first thing is really making sure every single person is saying the same thing. And you know, if they ask the hygienist a question or if they ask the assistant a question or the doctor, everybody’s giving that exact same information back to the patient and answering those questions because as soon as we become confused, we don’t take action. Right. The other thing is when you’re communicating, it’s actually being very present in action.
And so your tone and your timing and then your listening and your body language and your follow-through, the patient is reading all of that. And so if your words are saying what the patient needs to hear, but you’re thinking about the next patient or how far behind you are, or you know, what’s going to happen at the end of the day, the patient’s going to pick up on that. And so it’s it’s kind of a collaboration of everything. It’s not just the words that we’re speaking, it’s
all of those things that come together. So you have to be very present when you’re communicating with your team and with your patient.
Brett Allen (00:00)
so walk us through some of those best practices when it comes to team handoffs and working and collaborating with your team to influence
case acceptance. What are some of those things that the hygienist can be doing, or the dental assistant, or the front desk, and the and even at the end of the appointment? Like all of that really contributes to a patient saying yes and moving forward, right?
Lisa Copeland (00:19)
Right, right. And and it starts with your first phone conversation, right? If a new patient schedules on the phone, it’s that first conversation. Are you building trust or are you answering the phone and saying, Hold, please, and then putting them on hold for five minutes, right? So I’m a big fan of SOPs because I think you have to have just standards set up so that everybody’s communicating together and really functioning well together.
Because as soon as the team is off, the patient senses that. And so one I love that you mentioned the handoff. You know, if if I’m the hygienist and I see the patient and then they’re going to the doctor for a second procedure, using the other team members’ names and introducing yourself and the next person that they’re going to be seeing. So let’s say I just finished a hygiene appointment. I’m going to take the patient back to the receptionist and or the reception area.
And maybe talk to the receptionist and say, Carol, this is Mrs. Smith. She’s going to be waiting in the reception area for her next part of the appointment with the doctor. Mrs. Smith, Ange will be out to get you in just a few minutes. When Ange comes out to get Mrs. Smith, she introduces herself, right? So she’s heard the name twice. Hi, I’m Ange. I’m going to be working with the doctor today. We’re looking forward to seeing you. come on back and we’ll get you started. Right. And so everybody is, you know.
handing the patient off with intention versus just letting the patient come out to the reception area and the next process taking over. And that is a huge, very simple thing that we do all day, every day that makes such a big difference in the patient’s appearance, right? In the appearance of how the patient receives the information.
Brett Allen (01:59)
Yeah, and are there other things that the team can do to really bolster the doctor or like really kind of prime them to say yes to whatever the doctor recommends, as in the best interest of their h their health, right? What and and what are some of these you know, in the psychology of selling, what are some of these things, tonality that maybe could contribute and help that be smoother and easier for the patient?
Lisa Copeland (02:15)
Yeah.
Brett Allen (02:27)
w do you have anything like that that you can share?
Lisa Copeland (02:30)
yeah. Yeah. So if I’m working with the patient as the assistant or the hygienist, and you know, maybe let’s say I’m I’m working as the hygienist and I see that there’s suspicious areas. So I’m gonna mention it to the patient. I can’t diagnose, but I can say, you know, there’s a few things I want the doctor to look at before he comes in to do your exam. Before he comes in and to do the patient’s exam, I’m gonna go talk to him and say, these are the areas that I think you need to really focus in on.
So he comes in and reiterates the same information. And one of the areas where I see this falls through the cracks a lot is with periodontal patients. The hygienist talks to the patient about, you know, you you have periodontal disease, we need to do some skilling and root planning, and you kind of go through the whole process. The doctor comes in and does the exam and says, Yep, it looks great.
And everything you said to the patient just went, you know, out the window. And so you have to, you have to really go back and forth to make sure that the patient’s getting the same information from each dental professional, not just hearing it from one. And then the other says, yeah, you’re fine. That makes a big, big difference in how the patient perceives the practice.
Brett Allen (03:37)
Yeah, yeah.
Yeah, it has to be congruent and seamless. Otherwise that’s gonna yeah, that that could fall flat. what are some things that you you’ve noticed have been have made like a really big impact when it when it comes to patient communication, talking with patients? What are I mean some of these things we’ve talked about have they they seem almost obvious, but I I’m sure there’s a ton of practices that are have room for improvement. But in your experience working with docs and their teams, what are
What are the overlooked opportunities or things that really a lot of practices struggle with when it comes to communicating with patients?
Lisa Copeland (04:15)
I think one of the things most dental practices do is they speak in dental language. And the patient doesn’t understand our language, right? We have quirky little language. Every profession has their own language, right? And we speak in dental terms and we don’t explain it. We don’t we’re not clear when we’re explaining things to the patient. And if they don’t have clarity, they are not going to move forward.
So clarity really creates movement as far as a patient moving forward in any treatment process. And that’s the area I see things fall through the cracks the most is we just, you know, we get we we’re so tied to the clock and staying on time and making sure that we get everything done that we forget that that patient has no dental background and they don’t understand our language. And we really have to take a step back, slow down, pause.
Because the pause is the white space that gives people time to think. And then you move forward, ask and ask if they have any questions. You’ve got you’ve got to ask them if they have questions. Sometimes they’ll say no, but a lot of times they will take advantage of that.
Brett Allen (05:17)
Yeah, I think I think that’s important. you’re hitting on some some big things there where it can really make a difference. I think the language that we speak and the fact that an uncertain I I I forget where I first heard this quote, but an an uncertain mind always says no. And so the the more we can help our patients have clarity and understanding, like you said, I think the better.
let’s kind of transition more into the work you’re doing today. How did you get into speaking and working with as a speaking coach? And what are some of the the things you can share with those who are speaking at study clubs and, you know, are specialists that are often trying to influence referral docs and things like that? What let’s let’s talk about that for a moment.
Lisa Copeland (06:06)
Right. So I started my speaking career and my clinical career coincided with each other. So I was working part-time and I was speaking for corporate Phillips Corporation. And that paralleled for 20 years. And then I went off on my own. I created my own speaking business, Communicate with Influence. And from there, I still continue to speak in the dental industry, but I’ve I’ve moved more into speaker coaching.
You know, I’ve been speaking for 40 years and I really I love the process of teaching people how to structure a presentation so that it number one generates the or creates action from the person and you also engage with the audience, right? Because people don’t they don’t hire a speaker for their for their expertise really. They hire a speaker that’s going to be memorable and the speaker that can connect with their audiences. And so
I really enjoy helping people get there. So it’s about the structure of the presentation that makes the people a great speaker.
Brett Allen (07:03)
Yeah, I’ve re I’ve recently gotten into speaking. I’ve mentioned this before on the show, part of the Speakers Consulting Network, which has a lot of dental professional speakers in that group. you you mentioned something about being memorable. That’s what most event coordinators want. They want somebody that’s gonna wow and be memorable, right? what are some pieces of advice for me particularly? What help me out? What can I do to be memorable? What are some things that I can
Lisa Copeland (07:15)
Yeah.
Brett Allen (07:30)
layer into my talk or my presentation skills.
Lisa Copeland (07:33)
Yep. So well, the go think about the goal. The end goal is you want them to take action. And so that’s what you start with. What do you want the people to walk away with and do? And that’s where you start your speech. And then the whole thing is built around that. And so the goal really isn’t to fill that hour. The goal is for what happens after they leave that hour. Right. And so a couple things you can do. storytelling is a great well.
Brett Allen (07:47)
Mm.
Lisa Copeland (07:59)
Way to just reveal a little piece of yourself and engage the audience. You want them to be able to envision themselves in your story or in your situation. And it’s a great way to start. You know, you can start with a quote, you can start with a statistic, you can start with a story. I tend to sell stories because I get my stories from my life. You know, they’re they’re very easy for me to you know.
Brett Allen (08:12)
Mm.
Lisa Copeland (08:24)
Hone down into a one-minute story and then relate it into the topic. And so the other thing you want to do is re-engage your audience quite frequently. And so if you’re doing a one-hour talk, you should not have any more than 30 slides. 10 slides every 20 minutes with no less than 30 font. And that’s the killer. That’s what gets everybody is the 30 font. Because your your slides are just there to support.
Brett Allen (08:45)
Yeah.
I’ve seen those presentations where they’re just putting everything in.
Lisa Copeland (08:48)
They’re not there for you.
Yes. And you don’t have very good engagement with speakers that do that, right? And so that what’s hardest for people, I think, is to take the most important information that you want to tell them and not everything that you know and make it engaging, make it entertaining, and make it I call it sticky. Make it the so that they can remember it. And it can’t be too much information or they won’t remember anything.
Brett Allen (08:56)
Yeah.
Yeah, those are all great pieces of advice. I love the power of story. I when I think back to those presentations or those talks that have really stuck with me or or had an impact, it was relatable stories or I and I don’t know what it is about us as humans, but stories really do create connection and they really help tie lessons together. And yeah, I I love that you said that.
Lisa Copeland (09:39)
Yeah, and here’s the thing. If you don’t captivate your audience in the first two minutes, you’re gonna spend the next 20 minutes trying to re-engage them. And so your your your beginning and your end are the most important, with your ending being the absolute most important. Don’t ever, ever finish without an ending. You know, I’ve seen speakers, they get they start running late and they start talking faster and then they say, Well, that’s as far as we’re gonna get.
Brett Allen (09:50)
wow.
Lisa Copeland (10:04)
So there was no call to action, there was no finale, and patients just leave and go, Well, that was fine. Well, fine isn’t memorable.
Brett Allen (10:06)
Yeah.
Yeah, for sure. And in fact, if you’re coming in all flustered and not managing your time well, it’s a t it’s a total turn off, right? Everybody else feels uncomfortable.
Lisa Copeland (10:22)
Right. Yeah, you gotta control that.
Brett Allen (10:24)
Well, this has been awesome. time is getting away from us. so I I let’s let’s end the show with the the typical golden nugget that I ask everybody about. what’s that one piece of advice in your life that’s really been an epiphany for you? could be about dentistry, could be about your personal life, speaking, whatever it is that could help our audience really have that epiphany and
have that impact in their life as well.
Lisa Copeland (10:52)
I think I think my biggest lesson in in both clinical dentistry and also speaking world is take time to establish relationships because those are the those are the bones. They’re the support of how you’re going to move forward with that patient or how you’re going to move forward with the team or how you’re going to create business from your presentations. Cause every time you get up there and speak, it’s an opportunity for.
multiple clients to come and work with you. It’s just a matter of how you structure the presentation and how you deliver it. And so take take time to create relationships in in life in general and it will get you a lot farther.
Brett Allen (11:30)
I love that. I love that. I I have a saying that I wanna try to add value in every relationship, and give more than I take. And I think that speaks perfectly to that. If a relationship is about connection and if you can’t if you can’t get beyond the surface and it’s just very veneer, then it won’t be memorable. There won’t be any kind of influence or or impact really beyond just the small talk that happens, right?
Lisa Copeland (11:55)
Right.
Brett Allen (11:56)
and so I I love that. I think that’s a
Lisa Copeland (11:57)
Yes, I love that.
Brett Allen (11:58)
great, great piece of advice. Yeah. Well, thank you so much, Lisa, for coming on the show today. If there’s anyone who’s listening and wants more help with case acceptance or wants to hire you to help them with their speaking or their presentation skills, where do we send them?
Lisa Copeland (12:13)
they can go to my website, communicatewithinfluence.org. and my email is Lisa at communicatewithinfluence.org. I’d be happy to work with anybody. And thank you for having me. This was great.
Brett Allen (12:24)
Yeah, absolutely. We’ll put that in the show notes. So you if you guys are driving, don’t worry about it. Lisa’s phenomenal, as you can tell. She’s got a lot of expertise in dentistry and s presentation skills, all of that. Team communication, communicating with patients. Definitely use her as a resource. Check out her website and engage with her for any help that you need. Thank you again, Lisa, for coming on the show.
Lisa Copeland (12:31)
Ha ha.
Thanks, Brett.
Brett Allen (12:47)
All right, everybody, until next time on the Marketing 32 show. Have a great rest of your day and a great rest of your week. Take care.
